Return Policy

RoboKolik has an easy return and refund policy.

ORDER CANCELLATION:
You can cancel your order for whatever reason you want only if you don't damage the packaging, even if it's shipped. Just don't accept the package when the coruier came. When your returned package arrives to our address, your refund will be made on the same day. For cancellation, you only need to apply for cancellation.

ORDER RETURN:
Same as the cancelation, you can return your order in 7 days, without stating any spesific reason. Just don't damage the package. You can ship it to us via the same shipping company you recieve it from and you can charge us for that return. Afterwards, inform us about the return. When your returned package arrives to our address, your refund will be made on the same day.

If you want to return a product you've opened the package, this return may be accapted only if the product is damaged before you got it. In this case, we need to examine your returned product to approve your reasoning. After this process, which may take up to 15 days, we can deny your request, accept and refund or suggest a replacement instead.

REPLACEMENT or SERVICE ON DEMAND:
After you got your product and realise that it's faulty somehow, you can apply us with an appeal for replacement. If your product got broken while you were using it, you can apply for a service examination for 2 years according to products' varanty policy. Your appeal will be investigated and to be approved or denied after 15 days at most. This service examination could take 15 days if the products is one of our distributed brands, or 45 day if not.

We're always at your service to solve your problems what ever they may be. Please contact us freely.

Regards,